Privacy Policy

This web site is owned and operated by DFP Canada LLC
  1. Q. How we Use your Order Data?
    A. If you place an order with SunwingDuty Free, the system will record your personal details. Your data will be used principally to provide you with the goods and/or services you have purchased. We retain the data you provide from time to time, including data we collect when you place an order or use our services and facilities. Your data may be used for the following purposes: accounting, billing and audit, credit or other payment card verification, security, administrative and legal purposes, systems testing, maintenance and development, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences. For these purposes we may disclose your data to any of the following: other companies in DFP or SunwingAirlines, other companies involved in providing you with the goods and/or services you have ordered (including our payment gateway service provider, logistics providers and customer service agents), processing companies, our technology suppliers, government and enforcement agencies and credit and charge card companies. This may involve sending your data between different countries, including countries outside North America
  2. Q. Direct Marketing?
    A. The contact details that you give us about yourself will enable us to provide you with updates on your order status. To improve our understanding of your interests, we may link the data you give us with any data we have gathered (via cookies) about your use of the site. From time to time we may run customer surveys. For the purpose of these surveys, we may combine cookie data with your answers but we will ensure that the survey results do not identify individual respondents.
  3. Q. Non-marketing use?
    A. We will use the information you enter at the site for administration purposes and any other purposes made clear in the forms themselves, in any relevant terms or conditions and on any pages or emails which link to such forms. If you place an order with us we may use your personal data for the purposes explained above under the heading "How we use your order data".
    Certain cookies sent to your browser will help us to save you time. For example, if you're halfway through an order our cookies will allow you to browse other areas of the web site and then return to your order.
  4. Q. How do we collect data about you and your use of this web site?
    A. You are in control of what information we collect about you. However, if you choose not to share your information some areas of the web site may not be accessible or useable. We may ask you for information about yourself when you place an order or register online, when you enter competitions or other promotions or when you request brochures or other information. We may also invite you to complete surveys or provide us with feedback. We also collect information about your use of the web site from cookies and by the use of Javascript tags. We may match information gathered from these sources with any information you have given us about yourself for the purposes explained in this policy. Cookies are small data files which are sent to your browser and the Javascript tags are used to read such cookies. Most browsers automatically accept cookies but you can both delete existing cookies from your browser and, by editing your browser options, choose not to receive cookies in future.
  5. Q. How do we use your data?
    A. We use your data to improve the service we offer you and to try and ensure that you get the best out of our web site.
  6. Q. Who can your data be disclosed to?
    A. Disclosure of your data to others may be necessary to ensure the smooth provision to you of the products, services and information you request. Your order data may be disclosed to the other entities described above under the heading "How we use your order data”.
  7. Q. What countries will your data pass through?
    A. In operating this site, as outlined in this privacy policy, we may send data about site visitors through or to Canada and the US.
  8. Q. Why do we link to other web sites?
    A. We use links to improve your experience of our web site. We will always seek to make these links clear, so that you know if and when you have left our web site. However, please be aware that these web sites are owned and run by other companies and organizations and we cannot accept responsibility for any information you divulge to a linked web site.
  9. Q. How do we keep your data secure?
    A. We take the security of your data very seriously. We take steps to keep the information you give to us secure.
  10. Q. Do we take statistical data?
    A. We try to ensure that our web site offers visitors exactly what they are looking for. To help us achieve this goal we may analyse anonymous data collected by cookies about how visitors use the web site. Such data also helps us to measure the success of our campaigns. We may also collect Internet Protocol addresses to help diagnose problems with our servers and for system administration
  11. Q. Can we make changes to this policy?
    A. Because we are constantly improving our sites there may be developments in how we use your data. All such developments will be notified to you by updating this policy.